Rules and Regulations to Rent a Car at Saadatrent

Renting a car from any of Saadatrent's branches requires compliance with the company's rules and regulations. Below, we have outlined the rental policies of Saadatrent branches to ensure that you can rent your desired vehicle with full awareness of these terms.
The rules and regulations of Saadatrent branches generally cover rental conditions, the responsibilities and obligations of both the customer and the company, vehicle return policies, and payment and deposit procedures. Below, we highlight some of these key points:

Car Rental Rules and Regulations at Saadatrent's Tehran Branch

• All vehicles are delivered with a specified amount of fuel, and the renter is required to return the car with the same fuel level.
• The cost of car wash and fuel shortage is the renter's responsibility. The car wash fee is 5.00 USD for economy cars and 6.50 USD for regular cars.
• Smoking inside the vehicles is strictly prohibited. Violation will result in an additional car wash fee.
• Mileage limits apply:
  Economy cars: 300 km per day
  SUVs and sedans: 200 km per day
  Luxury and VIP cars: 150 km per day
  Super luxury cars: 100 km per day
  Excess mileage will incur additional charges payable by the renter.
• Excess mileage will incur additional charges payable by the renter.
• Vehicle pick-up and return outside business hours will result in an additional fee.
• The renter is responsible for any damages caused by improper use of the vehicle. However, maintenance costs (such as oil changes and brake pads) are covered by the company.
• For every two-hour delay in returning the vehicle, the renter must pay the full daily rental fee.
• Vehicles are delivered only at the company's location. Delivery to a customer's desired location is possible upon agreement and payment of a transfer fee.
• Once the full settlement is completed and a receipt is issued, all material and non-material liabilities are transferred to the renter.
• The renter is liable for depreciation costs, parking fees, and repair shop charges in case of accidents.
• Contract extensions must be done in person. In special cases and with mutual agreement, remote extensions are possible after full payment for the extension period.
• In the event of an accident or damage, the insurance will cover costs according to the insurance policy. If insurance does not cover the full damage, the company has the right to deduct the remaining amount from the renter’s deposit.
• The renter must immediately submit the accident report (sketch) to the company.
• Transferring the rented vehicle to another person (whether for rent, loan, or any other purpose) without the owner's consent is considered a breach of trust and is renter’s legal responsibility.
• The tenant is fully responsible for all fines, violations, complaints, and legal matters related to the vehicle until the final settlement.
• The renter must pay all traffic fines incurred during the rental period before returning the car.
• In case of total loss (vehicle write-off), the renter is required to pay 30% of the insured vehicle's total value.
• A 20 USD deposit will be held for 30 days to cover pending traffic fines.
• The refund of the security deposit will be processed within a maximum of 24 business hours after the contract ends.
• The security deposit refund is only possible during official working hours and days.

Prohibited Uses of Rental Cars in Tehran

1. Smoking inside the vehicle
2. Transferring the car to another person (whether for rent, loan, transfer of ownership, etc.)
3. Driving under the influence of alcohol or drugs
4. Committing any crime (such as drug transportation, violating the Hijab dress code, fraud, or breach of trust) with the vehicle
5. Using the vehicle for illegal purposes, such as smuggling prohibited items or engaging in unlawful activities

Car Rental Rules and Regulations at Saadatrent's Kish Branch

• Contract extensions are only possible upon mutual agreement and through an official written amendment to the existing contract.
• The daily mileage limit for rental cars in Kish is 120 km. If exceeded, an extra charge will be calculated based on the rental rate.
• For monthly and yearly rentals, the daily mileage limit is 100 km.
• The renter is not allowed to transfer the rental car to any third party under any legal, customary, or other arrangement.
• The renter acknowledges having the personal and legal eligibility to operate the rental car and commits to using it in accordance with the laws of the Kish Free Zone and prevailing customs.
• The renter is fully responsible for compensating the lessor for any potential damages, covering liabilities towards third parties (both inside and outside the vehicle), and responding to legal and law enforcement authorities.
• All expenses related to damages, third-party compensation, rental fees for vehicle downtime due to repairs, depreciation due to accidents, traffic fines, and any violations caused by the renter are the renter’s responsibility.
• Reckless driving or misuse of the vehicle is strictly prohibited, including but not limited to: Performing stunts such as drag racing, drifting, or spinning the car.
  Applying excessive pressure on the vehicle or tampering with its mechanical systems.
  Driving in unauthorized areas, such as off-road, sandy beaches, and similar terrains.
  Failure to comply will require the renter to compensate for damages and immediately return the vehicle.
• Smoking is prohibited, and renters must maintain the cleanliness of both the interior and exterior of the vehicle. Non-compliance will result in car wash fees being charged as per the invoice.
  The renter is responsible for their personal belongings and documents inside the car during the rental period. Once the vehicle is returned, the company assumes no responsibility for any lost items left behind.
• Late returns:
  Up to 3 hours late: 20% of the daily rental fee per hour.
  More than 3 hours late: Full daily rental fee applies.
  More than 24 hours late: Double the daily rental fee applies until the vehicle is returned.
  Special agreements regarding late returns may be negotiated.
• Cancellation policy:
  More than 48 hours before the reservation: 50% of one day’s rental fee will be deducted.
  Less than 48 hours before the reservation: The full one-day rental fee will be deducted.
• Early contract termination: If the renter wishes to terminate the contract early, they must pay a one-day rental fee as a penalty.
• For monthly rentals, if the renter terminates the contract before the agreed period, the rental fee will be recalculated based on the daily rate.
• GPS violations: If a speeding violation is detected by the traffic control cameras through the GPS system, an additional deposit will be held for potential traffic fines. The final settlement will only be processed after checking for any outstanding violations via the Kish traffic authority (traffic.kish.ir).
• In case of an accident or technical failure, the renter must immediately stop the vehicle, notify the rental company, and inform the police if necessary. Driving or moving a damaged vehicle is strictly prohibited.
• Renters are not allowed to repair damaged rental cars.
• If the renter is not at fault in an accident (as per the police report), the company is not responsible for dealing with the at-fault party. The renter must:
  Pay all costs related to the accident, including purchasing replacement parts, repair shop fees, rental fees for the downtime of the car, depreciation, legal fees, and expert evaluation costs.
  Seek compensation from the at-fault party with authorization from the rental company.
• If the renter uses third-party insurance, they must cover any increase in the insurance premium caused by losing a no-claim discount.
• The company reserves the right to terminate the contract at any time if the renter fails to comply with the terms, fails to make payments, or causes damages.
• Passengers in the rental vehicle must adhere to Islamic dress codes and conduct. If the vehicle is impounded due to violations such as improper hijab or causing public disturbance, the renter is responsible for all rental fees during the impoundment period and any resulting legal consequences.

Prohibited Uses of Rental Cars in Kish

1. Transferring the rental vehicle to any third party under any legal or customary arrangement.
2. Performing stunts, such as drag racing, drifting, or spinning the car.
3. Tampering with the vehicle’s mechanical systems.
4. Driving in unauthorized areas, such as off-road, sandy beaches, and similar terrains.
5. Smoking inside the vehicle.
6. Attempting to repair the car without the company's approval.
7. Using the vehicle for illegal activities, such as violations of public morality, improper hijab, or causing disturbances.

Car Rental Rules and Regulations at Saadatrent's Dubai Branch

• A basic car wash costs AED 25, as all vehicles are delivered to customers fully cleaned and sanitized. At the end of the rental period, AED 25 will be deducted from the car wash fee.
• Smoking inside the vehicle is strictly prohibited and carries a fine of AED 200. Due to Dubai’s humid climate, cigarette smoke leaves an unpleasant odor that can cause dissatisfaction for the next renter. If smoking is detected inside the car, AED 200 will be charged for a full cleaning.
• A security deposit for traffic fines is required when renting a car in the UAE. This deposit can be paid in cash or by credit card. This amount will be refunded after 7 days. The security deposit covers traffic violations, minor damages, and Salik toll charges, which will be deducted from the deposit if applicable.
• In case of an accident, the renter must not move the vehicle from the accident site before police inspection. All necessary documents must be submitted immediately to the rental office. Failure to do so will make the renter fully responsible for any resulting liabilities.
• Parking fees and downtime costs due to an accident are the renter’s responsibility.
• There is no mileage limit for rental cars from Saadatrent in Dubai.
• Vehicle delivery at Dubai Airport Terminal 1 is free of charge.
• The renter is responsible for daily maintenance costs and rental fees during the vehicle’s downtime due to an accident or mechanical failure caused by negligence.
• If a single traffic fine exceeds AED 150, the renter must pay the fine when returning the vehicle.
• In case of an accident or technical issue, the renter must notify the rental company immediately.
• If rent payments are delayed, a 5% late fee will be charged for each overdue day.
• If the vehicle is impounded, the renter is fully responsible for all associated costs, including the value of the car and ongoing rental fees.
• If the renter’s UAE or international driver’s license is less than one year old or if the renter is under 21 years old, they will be fully responsible for all damages in case of an accident.
• If an accident occurs due to alcohol or any similar substance, the renter is fully liable for all damages to the vehicle.
• The renter is responsible for paying all traffic and parking fines incurred during the rental period.
• All vehicle repairs must be carried out at authorized service centers.
• Insurance coverage is valid only within the UAE.
• The renter agrees to use the vehicle only for its intended legal purpose.

Prohibited Uses of Rental Cars in Dubai

1. Renting a car for individuals under 20 years old.
2. Driving under the influence of alcohol or any similar substance.
3. Driving the vehicle outside the borders of the UAE.
4. Transferring ownership of the rental vehicle to another person.
5. Transporting items that could damage the vehicle or its interior.
6. Repairing the vehicle without notifying the rental company.
7. Using the vehicle for sports events, rally races, or transporting goods in violation of UAE laws.

Car Rental Rules and Regulations at Saadatrent's Istanbul Branch

• All vehicles are washed and sanitized before delivery and are handed over to customers in clean and well-maintained condition. The renter agrees to use the rental car properly and return it in good mechanical and physical condition.
• The renter agrees to operate the vehicle in compliance with road traffic laws and all applicable regulations within the borders of the Republic of Turkey.
• The renter must not make any modifications to the vehicle without the written consent of the rental company. Any unauthorized modifications or resulting damages will be charged to the renter.
• The renter is responsible for any mechanical or electrical damage caused by misuse, negligence, or improper handling.
• All fuel, parking, highway and bridge tolls, traffic fines, and related expenses are the renter’s responsibility and must be paid in full. Even if a fine is issued after the rental period has ended, the renter remains liable for payment.
• The renter must comply with the mileage limit specified in the rental contract. If the mileage limit is exceeded, the renter must pay an additional fee as stated in the contract.
• If the vehicle is impounded due to improper use by the renter, all related costs, including loss of rental income and other expenses, will be the renter’s responsibility.
• If the renter loses or damages the vehicle key, loses vehicle documents, or misplaces the license plate, they must cover all replacement costs as well as the rental fee for the period required to obtain a replacement.
• The rental company reserves the right to terminate or refuse contract renewal at any time without providing a reason or paying compensation.
• The mandatory motor vehicle liability insurance is provided by the rental company. However, it covers only third-party damages and injuries up to the policy’s limit. Any additional financial liabilities, including material and non-material damages, medical costs for passengers, vehicle depreciation, or loss of profit, are the renter’s responsibility.
• In case of an accident without injuries or fatalities, the renter must properly document the accident scene, create a sketch, and collect all necessary documents (driver’s license, vehicle registration, insurance policy, and accident report).
• If an accident involves injuries, fatalities, or a criminal act, the renter must contact the police or gendarmerie immediately without moving the vehicle.

Prohibited Uses of Rental Cars in Istanbul

1. Using the vehicle for commercial passenger or cargo transportation.
2. Towing or pushing another vehicle.
3. Transporting illegal or prohibited materials, as per customs and other regulations.
4. Driving under the influence of alcohol or drugs.
5. Allowing an unauthorized driver (not listed in the rental agreement) to operate the vehicle.
6. Participating in races, speed tests, endurance challenges, or rally competitions.
7. Transporting goods in a way that could damage the vehicle or exceed the vehicle's load capacity based on its brand, model, and rental conditions.
8. Driving in unsuitable conditions, such as mountainous terrain, sandy areas, riverbeds, swamps, or other hazardous roads.

Car Rental Rules and Regulations at Saadatrent's Muscat Branch

• The renter is responsible for paying all traffic violations committed during the rental period and assumes full responsibility for the vehicle.
• In the event of an accident or mechanical failure caused by usage, the renter must cover all repair costs, insurance fees, and compensation for vehicle downtime. The rental company bears no responsibility for these costs.
• The renter must be over 20 years old and possess valid identification.
• Driving a rental vehicle outside of Oman is strictly prohibited.
• The vehicle must be returned on the agreed rental end date; otherwise, the renter will be liable for additional charges.
• Vehicles are delivered with a set fuel level and cleaned. They must be returned in the same condition, or fuel and car wash charges will be applied.
• The renter must report any mechanical issue or accident to the company and return the car for repairs. Unauthorized repairs are prohibited, and failure to comply will result in a penalty.
• Towing is forbidden. If the renter uses the vehicle for towing, all resulting damages will be their responsibility.
• A one-day rental equals 24 hours. Any delay of more than 2 hours in returning the car will be charged as a full extra day.
• Smoking inside the vehicle is strictly prohibited. If smoking is detected, the renter must pay a fine of OMR 50.
• If weekly/monthly rates have not been pre-agreed upon, the renter must pay the standard daily rate.
• Any damage to the vehicle's interior or exterior is the renter’s responsibility, and repair costs must be covered by them.
• In case of an accident, the renter must pay their full insurance share and cover any difference in spare part prices.
• If the vehicle is returned before the agreed rental period ends, no refunds will be issued.
• The renter is not allowed to sublet the vehicle or use it for any purpose other than personal rental. If this condition is violated, the company has the right to reclaim the car and take necessary legal action.
• The renter must comply with Omani laws and is fully responsible for any traffic violations. Saadatrent is not liable for any legal issues related to the renter's driving.
• No person other than the renter is allowed to drive the vehicle in Oman unless written authorization is obtained from the rental office.
• Tampering with the vehicle’s odometer will result in the cancellation of the free mileage limit.
• If the odometer is manipulated, the renter must pay OMR 25 per day as a penalty.
• If the odometer is reset to zero, the renter must cover the repair costs to restore it.
• Cancellation policy:
  Less than 24 hours before pickup: 35% of the rental fee is deducted.
  From reservation up to 48 hours before pickup: 25% of the rental fee is deducted.
  From reservation up to 72 hours before pickup: 15% of the rental fee is deducted.
  More than 72 hours before pickup: 5% of the rental fee is deducted.

Prohibited Uses of Rental Cars in Muscat

1. Renting a vehicle for individuals under 20 years old.
2. Driving the rental car outside of Oman's borders.
3. Performing any vehicle repairs without written approval from the company.
4. Using the vehicle for racing, towing, or transporting items that may damage it.
5. Smoking inside the vehicle.
6. Subletting or using the vehicle for any unauthorized purpose.
7. Driving in prohibited conditions.
8. Tampering with the vehicle’s odometer.

General Car Rental Policies at Saadatrent

• All vehicle maintenance costs are covered by the company.
• Smoking is prohibited in all vehicles. If detected, a full cleaning fee will be charged.
• If a renter is dissatisfied with the vehicle’s condition, a replacement will be provided for free.
• The minimum rental period for self-drive vehicles is 2 days.
• Contract extensions can only be done in person at the main office.
• If a vehicle is returned earlier than the agreed rental period, the full remaining amount will be refunded.
• Online reservations are not final until the renter's documents are reviewed and approved.
• If a reservation is canceled at least 4 days before the rental period starts, it will be canceled free of charge.
• The renter is responsible for all road tolls.
• In case of a vehicle breakdown, roadside assistance will arrive within 45 minutes. If the issue cannot be resolved, the vehicle will be replaced within 24 hours at no extra cost.
• If returning the vehicle to a different city or station, the renter must notify the main office at least 24 hours in advance.
• In case of an accident, the renter must obtain an accident report from the traffic police. Failure to do so will result in full liability for damages.
• The security deposit is refunded upon vehicle return. However, a portion will be held for traffic fines and refunded one month after the contract ends.

For further inquiries about the rental process, conditions, or required documents, customers can check the Car rental frequently asked questions or ask your question in the comments section. Responses will be provided within two hours.